We are currently recruiting a Service Delivery Officer to join our team on a fixed term contract until the end of December 2026. This role is located at our Grafton depot.

The Service Delivery Officer reports to the Branch Administration Coordinator and plays a vital role in supporting the delivery of administrative services across Essential Energy's Network Services division.

The Service Delivery Officer provides operational and administrative support to internal teams and external stakeholders, ensuring accurate and timely processing of information, contractor claims, and stakeholder reporting. This role is key to enabling efficient business operations and maintaining high standards of customer service and compliance.

Key Responsibilities

• Provide administrative services across the division, ensuring efficiency and compliance with privacy and confidentiality standards
• Liaise with internal departments and customers to support effective service delivery
• Use business systems to manage and process workplace information in line with policies and procedures
• Review and process contractor and supplier claims in accordance with procurement and financial governance standards
• Support change management initiatives and contribute to continuous improvement
• Deliver stakeholder reporting aligned with divisional requirements
• Participate in training and development to support peak workloads
• Promote diversity, equity, and inclusion in alignment with Essential Energy's Code of Conduct

About You

As a Service Delivery Officer, you will bring strong administrative experience, excellent communication skills, and a proactive approach to problem-solving. You will be confident working independently and collaboratively to deliver high-quality outcomes in a dynamic environment.

Required Qualifications/Skills

Mandatory:

• Certificate III in Business Administration or equivalent experience

Experience:

• Administrative support in a large organisation
• Record management and data entry
• Customer liaison and service delivery
• Working to deadlines while maintaining confidentiality
• Use of business systems and Microsoft Office

Skills:

• Strong communication and customer service skills
• High attention to detail and organisational skills
• Ability to work autonomously and in a team
• Flexible, self-motivated, and well-organised

Why Join Essential Energy?
We offer competitive remuneration commensurate with skills and experience.
Essential Energy provides employees with a broad range of employee benefits through our corporate partnerships with organisations such as Qantas, Optus, nib and Mildura Health Fund. You will also gain access to our Health and Wellbeing programs including fitness passport. Visit our employee benefits page for more information.

We are proud to be recognised as a WORK180 Endorsed Employer for All Women.
At Essential Energy, we're committed to inclusion, diversity, and supporting regional communities. Our culture values collaboration, respect, and balance-where your voice is heard and your contributions matter.

For further information, please contact Melissa Salisbury, Branch Administration Coordinator on 0461 544 092.

Applications close on Sunday 15 March 2026 at 11:55pm AEST.

Passionate people. Global thinking. Regional heart.
Building a better energy future.

Essential Energy is committed to building a culturally diverse and inclusive workplace and strongly encourages applicants to apply regardless of gender, age, ethnicity, sexual orientation, or disability.

As an organisation, our aim is to champion inclusivity in the workplace and celebrate the difference in all our employees.

At Essential Energy, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to Essential Energy (including alternate formats of application forms or alternate ways for accessibility). To discuss adjustment requirements, please contact [email protected] or call us on 1800 255 777.