About us
Are you looking for a career with endless opportunities? There’s more to us than banking.

P&N Group is amongst the largest customer-owned banking organisations in Australia, represented by P&N Bank in Western Australia and BCU Bank in New South Wales and southeast Queensland. Our purpose is to enrich the lives of our customers and their communities.
  
With over $9 billion in assets and a head office in Perth and corporate offices in Coffs Harbour and Brisbane, we service over 200,000 customers across Australia from all walks of life supported by over 600 employees in group services, retail banking, broker, and business banking roles.
  
We believe our culture is a real point of difference, and our values – Focus on Members, Improve & Learn and Trust & Collaborate – are fundamental to our ways of working. We offer a collaborative and inclusive workplace where our people feel a strong sense of belonging, are recognised, invested in, cared for, and are part of something bigger.
  
As part of our ongoing strategic customer-centric transformation, we’re focussed on making it even easier to bank with us for our customers of today and the future. 

About the role
As a Processing Officer in our Accounts Management team, you will support our members and frontline teams by ensuring all account related processes and transactions are actioned in a timely manner to grow and support relationships.

Working as part of an inclusive and collaborative team your key responsibilities will include:

• Addressing 3rd party and government requests
• Managing the deceased estates process
• Processing various member requests via PNL Core Banking systems including assisting with term deposits
• Production and action of operational reports
• Reconciliation of general ledgers, general accounts and transactional business processing including attending to and following up on any transaction and card disputes

  
What you will bring?

• Experience in a similar role within banking
• High level customer service skills and focus
• Strong attention to detail
• Knowledge of operational risk management framework, and the capacity to maintain awareness of risks, regulatory compliance and procedures
• Previous experience with various banking systems and the ability to learn and utilize PNL's Banking Systems such as Lendfast, Omniflow, Core Banking Systems, ProMapp

  
What we can offer you
There’s life at work, and life outside of work – and we understand that.

P&N Group is committed to creating a satisfying and fulfilling working environment, offering employee benefits and development opportunities that reward and help you perform to your potential and expand your experience and learning.

To help you live your best life through work, we offer an extensive range of employee benefits.

• Work for a national multi-brand, customer-focused organisation
• An incentive scheme for exceptional performance
• Be supported with leadership and professional development
• 12 weeks paid parental leave for the primary care giver, and three weeks for the non-primary care giver
• Generous discounts on home loans, personal loans, insurance and other banking products and services
• Up to two weeks’ additional purchased leave per year
• Two days’ paid volunteer leave each year to use with a community partner of your choice
• An Employee Assistance Program

  
At P&N Group, we want to leverage the numerous benefits and innovative gains that a diverse workforce brings, and especially the high engagement that comes from a culture built on belonging and inclusion. We encourage people of all abilities, backgrounds, identities, ages and cultures to apply.

If you need assistance or require flexibility to be able to fully participate in the application process, please email us at [email protected].

To find out more about what it’s like to work with us, visit https://www.pnbank.com.au/about/careers/ 

The closing date for applications is 13th April 2026.