About us     
                                     
Are you looking for a career with endless opportunities? There’s more to us than banking.

We’re BCU Bank. We’re proudly based in Coffs Harbour and Brisbane and are part of P&N Group, which is amongst the largest customer-owned banking groups in Australia.

Our purpose is to enrich the lives of our customers and their communities. We provide a genuine banking alternative to those who are looking for competitive and convenient retail and business banking services and outstanding customer experiences. 

BCU Bank customers interact with our dedicated teams through our 13 branches from Brisbane to Port Macquarie, our local Contact Centre, modern digital banking channels, and BCU’s mobile retail and business banking lenders who are active in the communities in which they work.
  

About P&N Group

P&N Group is represented by BCU Bank in NSW and southeast Queensland and P&N Bank in Western Australia. With over $9 billion in assets and a head office in Perth and corporate offices in Coffs Harbour and Brisbane, we service over 200,000 customers across Australia from all walks of life supported by over 600 employees in group services, retail banking, broker, and business banking roles.

We believe our culture is a real point of difference, and our values – Focus on Members, Improve & Learn and Trust & Collaborate – are fundamental to our ways of working. We offer a collaborative and inclusive workplace where our people feel a strong sense of belonging, are recognised, invested in, cared for, and are part of something bigger.

As part of our ongoing strategic customer-centric transformation, we’re focussed on making it even easier to bank with us for our customers of today and the future.
  

About the role

As a Branch Manager at BCU Bank you will be empowered to utilise your strong Leadership skills to coach and inspire your team to deliver exceptional customer service and embed our core Values at every interaction with our members.

Together, you will work to achieve business goals whilst ensuring your professional aspirations and those of your team are nurtured and developed in the process. You will be a confident networker with strong ties to the local community and be responsible for business growth in your area through developing and fostering mutually beneficial, trusted relationships.

This is a Permanent, Full-Time position leading our Grafton branch team.

  
Your responsibilities will include.

• Coaching your team on having rich conversations with members to gain an understanding of their holistic banking needs and financial goals
• Development of long term mutually rewarding relationships between BCU and our members
• Proactively connecting with prospective members and referral partners in the community to build strong networks and generate new sales opportunities
• Communicate and effectively lead and empower your team through change to ensure an optimal outcome
• Undertake regular coaching & development activities and leadership routines with team members
• Engage in and implement customer centric initiatives
• Ensure all activities, conduct and performance comply with relevant compliance, legislation, and Bank policy
• Ensure the smooth day to day operations of the branch
• Proactively considers risk in day-to-day business activities and decisions and drives a risk aware culture with teams, peers, and stakeholders.

  
What will you bring?

• Significant leadership skills/experience in enhancing performance of team members within retail or financial services environment
• While banking experience is desirable, we are looking to speak to people who have a strong leadership background that might be considering a change in industry. Leadership skills are transferable, and we can teach you about banking for the right candidate.
• Excellent communication skills, verbal and written
• Networking skills that demonstrate the ability to grow deep relationships and ability to apply critical thinking with problem solving
• Proven experience with working with teams or internal and external stakeholders and achieving goals aligned to corporate KPI’s and Values
• Strong commercial acumen with a good understanding of the Bank's Home Loan Products, Credit Policy, and Sales framework
• High level attention to detail and demonstrated risk awareness.
• Strong numerical reasoning
• Certificate IV in Front Line Management or similar (desirable)
• FSRA Tier 2 accreditation

  
What we can offer you

There’s life at work, and life outside of work – and we understand that.

P&N Group is committed to creating a satisfying and fulfilling working environment, offering employee benefits and development opportunities that reward and help you perform to your potential and expand your experience and learning.

To help you live your best life through work, we offer an extensive range of employee benefits.

• Work for a national multi-brand, customer-focused organisation
• Enjoy flexible work arrangements.
• An incentive scheme for exceptional performance
• Be supported with leadership and professional development.
• 12 weeks paid parental leave for the primary care giver, and three weeks for the non-primary care giver.
• Generous discounts on home loans, personal loans, insurance and other banking products and services
• Up to two weeks’ additional purchased leave per year
• Two days’ paid volunteer leave each year to use with a community partner of your choice.
• An Employee Assistance Program

  
What does our recruitment process look like?
The process can include a phone screen, virtual and/or face-to-face interview, psychometric testing, reference checks and all relevant background checks.
At P&N Group, we want to leverage the numerous benefits and innovative gains that a diverse workforce brings, and especially the high engagement that comes from a culture built on belonging and inclusion. We encourage people of all abilities, backgrounds, identities, ages and cultures to apply.

If you need assistance or require flexibility to be able to fully participate in the application process, please email us at [email protected]

The closing date for applications is 12th March 2026
Please note, candidate screening and interviews may take place prior to the application closure date.