About us

TCA is a trusted managed IT services provider serving small and medium businesses across the Mid North Coast, North Coast NSW, and Gold Coast corridor. From Coffs Harbour and Alstonville, our team delivers hands-on IT support, cloud services (Microsoft 365 & Azure), business phone systems, and print solutions to clients who rely on us to keep their operations running.

We're a tight-knit, client-focused team and we're growing. If you're a capable IT technician who loves solving real problems for real businesses, this is the role for you.

About the role

You'll be working across a varied client base, on-site visits, remote support, and everything in between. No two days look the same. One morning you're troubleshooting a network issue at a client's office; the afternoon you're setting up a new workstation or helping a business owner understand why their emails aren't working.

This is a client-facing role, so you'll need to be as comfortable talking to a non-technical business owner as you are plugging into a switch.

Key responsibilities

1. Providing first and second-line technical support to end users via phone, email, and on-site visits

2. Troubleshooting and resolving hardware and software issues, including desktops, laptops, printers, and peripherals

3. Installing, configuring, and maintaining computer systems and software applications

4. Managing user accounts, permissions, and access controls within network environments

5. Performing routine maintenance tasks, including system updates, patches, and backups

6. Documenting technical issues, resolutions, and support activities in the ticketing system

7. Assisting with network connectivity issues and basic network configuration

8. Providing technical guidance and training to end users to resolve common issues

9. Supporting the deployment and rollout of new technology solutions

10. Contributing to the team's knowledge base and best practice documentation

What we're looking for

1. A relevant IT qualification or certification, such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or equivalent experience

2. Proven experience in an IT support or help desk role, ideally in a small to medium-sized business environment

3. Minimum 2-3 years of experience in IT support or help desk roles is required

4. Strong technical knowledge of Windows operating systems

5. Familiarity with Active Directory, user account management, and basic network concepts

6. Experience with ticketing systems and IT service management tools

7. Excellent problem-solving skills and the ability to think logically through complex technical issues

8. Strong communication skills with the ability to explain technical concepts in simple, user-friendly language

9. A professional and customer-focused approach with patience and empathy when dealing with users

10. The ability to work independently and as part of a collaborative team

11. Time management skills and the ability to prioritise multiple tasks effectively

12. Willingness to learn and stay current with emerging technologies and industry best practices

What we offer

At TCA Company Pty Ltd, we believe in investing in our team members and fostering a positive workplace culture. We offer competitive remuneration commensurate with experience and qualifications. You will enjoy a supportive team environment where professional development is encouraged and valued. We provide opportunities for ongoing training and certification support to help you advance your career in the IT sector. Our workplace promotes a healthy work-life balance. You will have access to modern tools and technology, enabling you to perform your role effectively. We also offer a range of employee benefits and a collaborative workplace culture where your contributions are recognised and appreciated.

Why TCA?

• Variety — You'll work across industries, locations, and technologies

• Autonomy — We trust our team to manage their work and do it well

• Growth — We support ongoing training and certification

• Community — Based in Coffs Harbour, serving the region we live in

• Real impact — Your work directly helps local businesses succeed

Apply now

If you are a motivated IT professional ready to make an impact with a growing regional tech team, we would love to hear from you. Please submit your CV, a cover letter outlining your relevant experience, and details of your qualifications to TCA Company Pty Ltd. We look forward to speaking with you about this exciting opportunity to join our team in Coffs Harbour.

Candidates must have current Australian work rights at the time of application.