Ready to trade the city hustle for a better lifestyle? Love living here already? Howdy neighbor. Whether you're returning home or looking for a sea change, The Northern Network offers the opportunity to build a rewarding technology career on the Northern Rivers.

Based in Maclean, we've built a reputation for delivering trusted ICT solutions and genuine customer service to businesses across the region.

We're currently looking for a Level 2 ICT Service Technician to join our team.

About the Role

This is a varied and hands-on position where you'll provide Level 2 support across a broad range of customer environments. You'll act as an escalation point for more complex issues, work alongside experienced technicians and help clients keep their systems running smoothly.

You'll be involved in:

• Level 2 technical support and troubleshooting

• Maintaining servers, networks, endpoints and cloud environments

• Supporting Microsoft 365 and Azure environments

• Working with vendors and third-party providers

• Documenting solutions and contributing to continuous improvement

• Assisting with projects and delivering outstanding customer experiences

Technologies You'll Work With

Including:

• Microsoft 365 and Azure

• Windows Desktop and Server environments

• Intune and SharePoint

• Networking, VPN and VoIP solutions

• Datto, UniFi, HP, Dell and Lenovo technologies

• SaaS platforms and cloud services

• PowerShell and modern endpoint management

About You

We're looking for someone who enjoys solving problems, values customer relationships and has a genuine desire to continue learning.

Ideally, you'll bring:

• A Certificate IV in ICT (or equivalent)

• Around two years' experience in a similar role

• Experience supporting Microsoft environments and cloud technologies

• Strong communication and customer service skills

• A curious mindset and a willingness to keep developing your technical expertise

Microsoft 365 or Azure certifications will be highly regarded, but they're not essential.

Why Join The Northern Network?

Because life is about more than sitting in traffic.

Imagine finishing work and being minutes from some of Australia's most beautiful beaches, river systems and national parks. Whether you enjoy fishing, surfing, camping, boating or simply a slower pace, the Northern Rivers offers an incredible lifestyle without sacrificing career opportunities.

You'll join a supportive team, work with a wide variety of technologies and build a career with a business that values relationships, continuous improvement and exceptional customer service.

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If you're looking for your next challenge, or your next chapter, we'd love to hear from you.

Apply now or reach out for a confidential conversation.

Applicants must hold a current Australian driver's license and have the right to work in Australia.